Refund Policy

This Refund Policy explains how Healthchart reviews cancellation, failed delivery, quality, pause, freeze, and skip requests for launch. It is part of our Terms of Service.

1. Cancellation requests

Customer cancellation is request-only for launch. Contact Health Chart with your subscription reference. The owner/admin team reviews the request, records the operational decision, and stops future deliveries only after that decision is made.

We do not publish an advance refund amount and the account page does not calculate a guaranteed refund preview. Any approved refund is recorded manually by the team.

2. Manual refund review

Refunds are reviewed case by case. The team considers the payment record, subscription status, delivered meals, meals already prepared by the kitchen, discounts, wallet usage, and the reason for the request before deciding whether a refund, wallet credit, schedule adjustment, or no monetary adjustment is appropriate.

Promo discounts are not cash-refundable. Wallet amounts that were applied to checkout are handled in the ledger according to the final manual decision.

3. Failed deliveries and quality issues

Failed delivery and quality complaints are handled manually. Contact Health Chart with the subscription or delivery reference and any available photos or details. The team may record a replacement meal, subscription adjustment, wallet credit, refund, or another operational resolution after review.

4. Pause, freeze, and skip handling

Pause, freeze, and skip handling is also manual for launch. We do not promise an automatic end-date extension, automatic cash handling, or a numeric request window on this public page. Approved treatment is recorded by the owner/admin team.

5. How money returns

When the team approves a payment refund, it is recorded against the relevant payment. Gateway processing time depends on the payment provider and issuing bank. Health Chart may ask for the original payment or gateway reference to reconcile the case.

6. Contact us

To request cancellation, report a failed delivery, or raise a quality issue, message us on WhatsApp at +965 6682 6222, Instagram @healthchartkw, or the contact page.